White Hill House is delighted to receive feedback from its residents and visitors at all times as it supports and encourages continued improvements and positive changes to the home. Information is gathered in various ways; via carehome.co.uk, an annual quality assurance process and from thank you cards and emails.
What People Say About Us
Dear Anita
We are so grateful we chose your lovely home for mum to spend the last couple of years of life.
Mum loves your antiques and all of your beautiful pieces.
Your staff are absolutely amazing Anita & only ever showed Mum love & Kindness and cared for her wonderfully.
Mum absolutely loved her outings with Christopher, & Visits to Cuwlood House for Poetry and Musical Events.
With Love & Heartfelt gratitude.
Resident’s family
I am writing to say a big thank you to all at White Hill House for the lovely care given to my uncle over that seven years he was living with you all.
It was never the end he imagined.
My uncle felt comfortable with you and that her was able to die at home (White Hill House) was important for him.
I am very grateful to you all for him that you were able to support him through-out.
His friends who sent to cards to my uncle and sometimes rang to see how he was have all remembered him fondly.
Thank you also for your tea & chats over the years a great support to me too.
Resident’s niece.
Thank you once again for your care of my friend and reading all those letters to him which I sent.
I hope you are all well.
Resident’s friend
Dear Anita,
Thankyou Anita for sitting with Fred and reading prayers to her at night.
Thankyou to a great team for all their kindness and hard work.
Lots of love.
Resident’s family
Dear Michele
We cannot thank you enough for all your wonderful care you have given to ‘Mum’
She was so well looked after, thank you again to a really great team for all your kindness and hard work.
All our love.
Resident’s family
Dear Michele
Thank you so much for taking such wonderful care of mum over the last couple of years.
You were like a breath of fresh air every time you interacted with Mum.
You always made her smile which we are very grateful for.
The residents you care for are very lucky to have you, with heartfelt gratitude and love.
Resident’s family
Dear Michele and Staff,
Thank you once again for all your help over the last 6 years that my mum was with you.
She is slowly settling in but still often says she wants to go home, she is still a little confused as to why he is in Liverpool.
As a family we value the time and care you gave our mum.
Best wishes
Resident’s daughter
Just a note to say a big thankyou to all of you at WHH for the help, kindness & support you gave to my husband/our father over the last few months. It was much appreciated. It was lovely to see Michele Nicky & Koshala at the Funeral, we have some very happy memories of you all, so thank you for everything.
Resident’s family